Following the acquisition by Europcar of National Car Rental, there were 2 separate telephone platforms with no common platform or desk to desk dialing between all company branches and head offices. This needed to be rationalised into 1 common platform.
Pulled together a proposal which was presented and accepted by the Europcar board. Worked very closely with BT who was the provider of the telephony platform. Tightly managed the project on a day-to-day basis and chaired weekly progress meetings with BT and business sponsors. Co-ordinated National & Europcar resources effectively to ensure the roll-out was managed with as little disruption to the business as possible. Ensured branches received adequate training on the new telephone system. Created management reports showing the effectiveness of the project.
Cost savings in excess of £250K per annum were achieved along with a common telephony platform across the organisation.