Project Brief

All calls for a car rental location (including reservations calls) were being directed at that location.  As a car rental locations main responsibilities are to service the customer, vital reservations calls were being lost resulting in lost revenue for the business.

 

Project Activities

Presented a proposal to the Europcar board which was accepted.  Worked very closely with the provider, BT.  Was originally quoted a cost of £408K per annum to implement the above solution but with knowledge of the systems and the marketplace, went for a solution costing £60K per annum and giving the same results. Created management reports showing the effectiveness of the project.

Project Outcome

All incoming callers greeted with a common voice menu directing them to the relevant parts of the business.